Table 2 Preferences of participants of the study about the attributes of service quality in Kermanshah, Iran, 2019

Waiting time for admission (base: 1 h)

 2 h

0.69

(0.60, 0.80)

< 0.001

 3 h and more

0.90

(0.76, 1.05)

0.187

Quality of physician care (base: low)

 Moderate

1.31

(1.13, 1.50)

< 0.001

 Good

3.18

(2.61, 3.87)

< 0.001

Quality of nursing care (base: low)

 Moderate

0.77

(0.61, 0.96)

< 0.050

 Good

1.13

(0.89, 1.44)

0.305

Cleaning of wards and toilets (often clean)

 Almost clean

1.61

(1.40, 1.85)

< 0.001

 Always clean

1.05

(0.88, 1.25)

0.591

Behavior of staff (base: indifferent)

 Friendly

2.03

(1.81, 2.27)

< 0.001

Observations

5904.00

Prob > chi²

< 0.001

Pseudo R²

0.16