Table 3 Preferences of different subgroups of participants about the attributes of service quality in Kermanshah, Iran, 2019

Waiting time for admission (base: 1 h)

 2 h

0.58 (0.46, 0.73)

0.76 (0.63, 0.92)

0.66 (0.55, 0.78)

0.77 (0.58, 1.02)

0.80 (0.68, 0.95)

0.44 (0.33, 0.59)

0.73 (0.62, 0.87)

0.54 (0.39, 0.74)

 3 h and more

0.98 (0.77, 1.25)

0.82 (0.66, 1.02)

0.85 (0.70, 1.02)

1.04 (0.75, 1.44)

1.01 (0.84, 1.22)

0.64 (0.47, 0.88)

1.08 (0.89, 1.29)

0.48 (0.34, 0.68)

Quality of physician care (base: low)

 Moderate

1.16 (0.94, 1.44)

1.48 (1.22, 1.79)

1.26 (1.06, 1.48)

1.49 (1.12, 1.97)

1.34 (1.13, 1.58)

1.23 (0.93, 1.63)

1.30 (1.10, 1.53)

1.33 (0.98, 1.79)

 Good

3.99 (2.91, 5.48)

2.78 (2.15, 3.60)

3.48 (2.75, 4.40)

2.48 (1.70, 3.60)

3.09 (2.46, 3.88)

3.64 (2.46, 5.38)

2.87 (2.30, 3.58)

4.67 (2.98, 7.32)

Quality of nursing care (base: low)

 Moderate

0.49 (0.35, 0.69)

1.08 (0.79, 1.48)

0.75 (0.58, 0.98)

0.80 (0.51, 1.26)

0.89 (0.69, 1.17)

0.47 (0.30, 0.74)

0.82 (0.63, 1.06)

0.60 (0.36, 0.97)

 Good

0.81 (0.57, 1.15)

1.48 (1.06, 2.07)

1.12 (0.84, 1.47)

1.19 (0.74, 1.93)

1.34 (1.01, 1.7)

0.69 (0.43, 1.11)

1.22 (0.92, 1.56)

0.87 (0.51, 1.46)

Cleaning of wards and toilets (often clean)

 Almost clean

1.65 (1.32, 2.05)

1.57 (1.31, 1.89)

1.68 (1.43, 1.98)

1.46 (1.12, 1.91)

1.55 (1.31, 1.82)

1.86 (1.41, 2.44)

1.54 (1.32, 1.81)

1.88 (1.40, 2.54)

 Always clean

0.83 (0.63, 1.10)

1.24 (0.98, 1.56)

1.01 (0.82, 1.23)

1.22 (0.87, 1.73)

1.01 (0.82, 1.22)

1.19 (0.84, 1.70)

0.98 (0.81, 1.20)

1.30 (0.88, 1.91)

Behavior of staff (base: indifferent)

 Friendly

2.26 (1.90, 2.69)

1.91 (1.65, 2.22)

2.00 (1.76, 2.29)

2.11 (2.62)

2.13 (1.87, 2.44)

1.78 (1.44, 2.22)

1.99 (1.76, 2.27)

2.16 (1.69, 2.75)

Observations

2664

3240

4374

1530

4320

1584

4464

1440

Prob > chi²

< 0.001

< 0.001

< 0.001

< 0.001

< 0.001

< 0.001

< 0.001

< 0.001

Pseudo R²

0.20

0.15

0.17

0.14

0.16

0.19

0.14

0.24