Attribute | Level (definition) |
---|---|
Waiting time for admission | 1Â hour, 2Â hours, 3Â hours and more |
Quality of physician care | Low (physician has not a friendly approach with patient. Unlikely he/she provides the patient with the necessary information about the disease, diagnostic tests and treatment), moderate (physician has a friendly approach with patient. He/she provides the patient with the necessary information about the disease, diagnostic tests and treatment. He/she might have any other good qualities), good (physician has a friendly approach with patient. He/she provides the patient with the necessary information about the disease, diagnostic tests and treatment. He/she also involves the patient in making decisions) [31] |
Quality of nursing care | Low (nurses have not a friendly approach with patient. Unlikely, they provide patient with understandable information about the patient care), moderate (nurses have a friendly approach with patient. They provide patient with understandable information about the patient care), good (nurses have a friendly approach with patient. They provide patient with understandable information about the patient care and reassurance for the patient. they also involves the patient in making decisions) [31] |
Cleaning of wards and toilets | Often clean, almost clean, always clean |
Behavior of staff | Indifferent, friendly |